Policies & Etiquette
Reservation
Policy:
-
Guests
must provide their full name,
phone number, address and a credit
card information in order to
hold a reservation
-
It
is recommended that reservations
are made at least one month in
advance during the regular season
and up to five months in advance
for holidays or special events
-
Guests
may request a particular site(s)upon
reservation, however, it is not
guaranteed that those sites will
be available.
-
Large
groups must provide a security
deposit, consisting of the first
nights charge for each site reserved.
The deposit is to be received
by the Challis Hot Springs no
less than one month prior to
the expected date of arrival
or the sites will no longer be
reserved.
-
RV
Storage $5.00/day if unoccupied
off site (not liable for damage
or stolen property)
Cancellation
Policy:
-
Reservations
for the campground must be cancelled
24 hours prior to the expected
arrival date
-
Reservations
for the Bed & Breakfast
must be cancelled 48 hours prior
to the expected arrival date
-
If
a reservation is failed to be
cancelled in the appropriated
fashion, the amount equaling
the first nights stay will be
charged to the guests credit
card. However, a Challis Hot
Springs representative will attempt
to contact the responsible party
before any charges will be applied.
If no contact is made, the cancellation
fee wil be applied to the card
number provided during the reservation.
If contact is made, the guest
may request a different credit
card to be charged, however,
a cancellation fee is required
at this time.
Pet
Policy:
While
we
welcome
most
pets
at
the
Challis
Hot
Springs,
we
ask
that
certain
rules
be
followed
for
the
safety
of
our
guests,
staff,
and
wildlife.
If
you
are
uncertain
how
your
animal
may
react
to
large
groups
of
people,
children,
or
other
animals,
please
remain
control
of
your
pet
at
all
times.
If
you
fail
to
control
your
animal,
you
will
be
asked
to
leave
the
premises.
No
refunds
wil
be
awarded
regardless
of
time
spent
on
the
grounds.
-
Pets
with aggressive temperments toward
any other animal or person are
not allowed on the premises.
-
All
pets must be on a leash no longer
than 8 feet in length and under
control of the owner at all times.
This rule applies to all animals
regardless of type, breed, or
temperment.
-
At
no time are pets to be left outside,
unattended by their owners. This
includes, but is not limited
to the owners going to the pool,
office, etc. If you leave the
immediate area of your campsite
so does your pet, otherwise the
pet is to be put inside your
vehicle or camper.
-
Pets
must not make excessive noise
that lessen the quality experience
of other guests.
-
Owners
are responsible for cleaning
up any messes that their pets
create, no matter how big or
small (e.g., holes, feces, vomit,
etc.).
-
Pets
are not allowed in the pool areas
or in the Bed & Breakfast.
Large
Group
Policy:
-
All
guests must check with the front
desk before proceeding to the
campground or pools.
-
Groups
may reserve an entire blocked
section of the campground to
suit their needs. If the section
is not large enough for your
needs, consult the front desk
to purchase additional sites.
(Deposit required to reserve
a block of sites)
-
After
the group checks in with the
front desk, they will be able
to decide how they want to be
arranged in the reserved sites.
We recommend that the group do
some prior planning and that
their is an individual in charge
or the groups arrangement to
avoid group confusion and inconveniences
to other guests.
-
Children/pets
are the responsibility of their
parents/guardians, please insure
that your children follow the
rules at all times.
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